State’s Unemployment Agency keeps doors open into the weekend to assist customers
Customer Service Saturday planned for Saturday, February 18
UIA is opening its doors, phone lines and Internet site on Saturday, February 18, 2012, from 8 a.m. to 2 p.m. to service customers who have been unable to interact with the agency during its normal business hours. Currently, the agency is experiencing high call volumes due to seasonal layoffs, recent changes in eligibility for extended benefits programs and shortened work weeks due to holidays.
“Agency staff will be assisting customers in-person at our Problem Resolution Offices (PRO), answering inquiries by phone at multiple call centers and responding to online inquiries, said UIA Director Steve Arwood.”Customer Service Saturday gives customers an opportunity to interact with the agency outside of our regular hours and it gives the agency an opportunity to respond at a time when it’s convenient for many of our customers.”Individuals can call the UIA Customer Service Line at 1-866-500-0017, submit inquiries to the agency’s Virtual Problem Resolution agents or visit one of the following PROs that are scheduled to be open that day:
Additionally, UIA’s Trade Readjustment Allowance (TRA) staff will be accepting calls at 1-866-241-0152 toassist with inquiries about federal unemployment programs available to those who have lost wages or employment due to foreign competition.
In addition to interacting with the agency by phone or in-person on Customer Service Saturday, online claim web account users can take advantage of the self-service options that are available through the UIA website, www.michigan.gov/uia including: certifying with MARVIN Online, reviewing their benefits history, changing their benefit payment options or their CWAM password, resetting their MARVIN PIN, and more.
To register for an online claim web account, visit http://www.michigan.gov/uiaand select “UIA Online Services for Unemployed Workers.” Users will be taken to a login page where they can register and start the process of creating their own online account with the agency. UIA will instantly give new online users a temporary password, which is good for 10 days that will allow them to immediately certify through MARVIN online. A permanent password will be mailed to the individual that will give them full access to all of the web account features. Customers can also call the MARVIN toll-free line at 1-866-638-3993 to certify or obtain information regarding the balance of their benefits weeks.